Holding Ourselves Accountable to Our Families
We believe families should feel comfortable speaking up. This page outlines how to submit a complaint or grievance and how concerns are reviewed.
Ways to Share a Concern
Families may submit concerns in the way that feels most comfortable to them.
Contact Options
Contact Options
📞 Phone:
(513) 587-8966
📧 Email: compliance@unyquetherapy.com
🧑⚕️ Clinical Director: Justyn Harvey
What to Expect Next
All concerns are taken seriously and reviewed appropriately.
📞 Follow-Up
Follow-up occurs when contact information is provided. We really want to make sure your question or concern is fully answered. If you give us your phone number or email, we promise to get back in touch with you to talk things through and make sure everything feels resolved. Your peace of mind matters to us.
🌟 Concern
Concerns are reviewed by appropriate leadership. This means that when you tell us about something important, the right people on our team, like a supervisor or director, will always look at it closely. We make sure the person best suited to help with your specific situation is involved in finding a good solution.
🔒 Confidentiality
Information is documented and handled confidentially. We write down what you share so we don’t forget any important details, but we keep all of that information super safe and private. Only the people who need to know to help you will see it, so you can always feel comfortable talking openly with us.
Our Commitment to Families
We manage every complaint and grievance with total professionalism and privacy.
✨ Your Services Are Always Protected
Sharing a concern will not impact services. We want you to know that your child’s therapy and support will never be affected by you speaking up. Every complaint and grievance is handled with the highest level of care and respect because we value your honesty. We are here to listen and help, and we promise to keep your information private while we work together to make things right.