F.A.Q.
🏠 What can I find inside the Parent Hub?
The Parent Hub is a central place for families to access helpful information, important links, and everyday support tools. You can find the Caregiver Handbook, Parent Portal access, downloadable resources, local community supports, and guidance on who to contact when questions come up.
📘 Where do I access the Caregiver Handbook?
You can access the Caregiver Handbook directly through the Parent Hub. It includes helpful information about services, expectations, communication, and what to expect throughout your time with Unyque Therapy. If you have trouble locating it, our team can help point you in the right direction.
💻 How do I use the Parent Portal?
The Parent Portal gives families a convenient way to stay connected and organized. Depending on your access, you may be able to view important documents, review information related to services, and manage account details. If you need help logging in or navigating the portal, please reach out and we will be happy to assist.
🧩 What tools and printable resources are available for home use?
The Parent Hub includes tools and printable resources designed to support learning and routines at home. These may include visual supports, activity materials, guides, and other practical resources families can use in daily life. We will continue adding helpful materials over time.
📍 Where can I find local resources for my child and family?
You can visit the Local Resources section of the Parent Hub to explore community-based supports for children and families. This may include recreation programs, therapy-related services, support organizations, and other local options that may be helpful for your family.
📧 Which email should I use for scheduling, billing, insurance, or general support?
The best contact depends on the type of help you need. The Parent Hub includes contact information for scheduling, billing, insurance, and general questions so you can reach the right team member more quickly. If you are unsure where to start, send your message to the general support contact and we will help direct it.
🗂️ Who can I talk to about my child’s treatment plan or services?
For questions about your child’s treatment plan, progress, or service-related concerns, your care team is the best place to start. This may include your BCBA or another designated team member familiar with your child’s services. We want families to feel informed, supported, and comfortable asking questions along the way.
🗣️ How can I share feedback or submit a complaint?
We welcome feedback and take concerns seriously. If you would like to share feedback or submit a complaint, you can use the information provided in the Complaints section of the Parent Hub. Our goal is to listen, respond thoughtfully, and continue improving the support we provide to families.
❓ Still have general ABA questions?
Visit our main FAQ for broader information about services, sessions, insurance, and getting started.
View General FAQ >
This section was created to offer clarity and helpful guidance in one place.
Finding Answers, Together
These questions and answers are here to support families receiving services with Unyque Therapy. We know that navigating care, information, and next steps can sometimes feel overwhelming, and this page was created to provide clear, straightforward answers you can return to whenever needed.
If something is not answered here or you are unsure where to look, our team is always happy to help. You are not expected to have everything figured out on your own.